Audi Q6 E-TRON

While driving on the freeway in the carpool lane, our Audi Q6 malfunctioned and lost power. There were numerous malfunction lights all at once. No other warning that the car was about to lose power. I was forced to coast across lanes avoiding traffic to the side of the road. Steering wheel was also violently shaking. The car has been out of service at the dealer for 58 days as of today. The manufacturer and dealer have both spent time analyzing the car and replaced the 12 volt battery and some control modules. Here is the text message I received from the service advisor at the dealer: “the following are the latest notes from the technician and techline audi :The control module for engine and suspension control is the module that has the static low voltage faults. Tech line thinks this control module staying awake is what’s killing the 12 volt battery. A faulty or discharged 12 volt can cause several problems in an electric vehicle” My concern is that there is no advance warning that the control module or suspension control is draining the battery and there is no advance warning that the 12 volt battery is going to die or is discharged. Audi has not been able to provide reassurance or confirmation that we will know in advance of this issue happening again. We were fortunate to be able to get out of traffic and to the shoulder, but it was a dangerous situation for me and my family to be in. With no advance warning, it seems a good possibility this can happen again.

Car continuously has errors popping up on the screen saying that the driver assist functions are unavailable while I'm in the middle of driving. Other times, when I get in and turn on the car, none of the clusters or screens show any information, so I am essentially driving blind with no information as to speed, or anything.

Car software has multiple error notifications at once (Forward collision error, active lane assist error, traffic sign recognition error, emergency assist error, active cruise assist error, lane departure warning error, active front assist/distance, proactive occupant protection, high beam assistant) Error happens about once a week consistently, and disappears/reappears with no change in the car.

System has become confused while cruise control engaged. On highway, it has veered to right shoulder after misreading construction. Has occurred multiple times, I no longer engage the feature. Second issue is failure of front camera causing many safety functions to be disabled. Third issue was failure of GPS receiver while navigating. Car attempted to direct me off the road into a lake! Constant issues engaging carplay reliably. Issues became more frequent after applying latest KD2 software patches which took two weeks. During that upgrade backup camera was made inoperative. Car is very unreliable with only 7500 miles.

10/21/25-electric drive:malfunction, cooling system Car abruptly inoperable(while on Highway)-@412pm on 10/21/25 Inspected-by Insurance in <24hours and took @2 weeks by dealer service , and in shop last 60 days as of today 12/25/25-no end in site ! There was warning-“YELLOW” light-10/21/25 @915am,so on contacting dealer same @920am, 10/21/25 , dealer gave a service appointment for Nov 28th, 2025, “inoperable”incident happened 10/21/25 evening

•Numerous error codes appeared on the dashboard. •All lights shut off while driving, creating a dangerous situation. •The doors locked automatically when I parked and attempted to exit the vehicle. •The SOS system activated while driving, instructing me to stop the vehicle immediately. •The alarm system sounded unexpectedly when I left the car. •I received false notifications on my iPhone indicating that children were in the rear seats.

Thank you for your response and for acknowledging the difficulties I have experienced with my Audi Q6 e-tron. I appreciate your willingness to escalate my concerns and ensure they are properly reviewed. I had originally sent this to you on 9/10/2025 for escalation. As requested, here is the information: •Vehicle VIN: [XXX] •Current Mileage: 1,204 •Date Vehicle Went in for Service (current visit): 9/10/2025 (3rd visit) •Consent to Share with Audi Dallas: Yes, you have my full consent to share this information with Audi Dallas for review and coordination. I want to emphasize that the vehicle has now been in the shop three times and is currently still there, meaning it has spent more time in Audi’s possession than in mine. Despite raising my concerns directly with the General Manager of Audi Dallas and the Service Department, there has been a lack of coordination and resolution, which has left me in the position of paying for a vehicle I cannot reliably drive. My expectation is to move beyond repeated repair attempts. I am respectfully requesting that Audi consider a goodwill lease exchange into a Q8 Sport or comparable gas-powered vehicle. While I understand the financing complexities of my original lease, and the Q8’s higher positioning within the lineup, I do not believe it is reasonable to expect me to continue paying for a defective vehicle. “In addition to the goodwill lease exchange I’m requesting, I would also like consideration for the payments I’ve already made on this lease, as well as the $700 I spent customizing the vehicle’s rims. Since the car has spent more time in Audi’s possession than mine, I believe it is fair to have those payments and costs credited toward the new lease.” Traffic light warning, lights I look forward to your confirmation of my case number, assignment of a case manager, and the next steps toward resolution. I am not willing to return to Audi until a new deal for another vehicle has been established. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle presented multiple malfunctions in the high-voltage electrical system, braking system, and charging system. Errors included: high voltage electrical system malfunction, failure to shift gears (stuck in Drive), inaccurate battery level reporting, brake system malfunction, and air conditioning failure. The vehicle lost braking capability and acceleration while in motion, representing an imminent danger that could have caused a serious accident or fatality. Additionally, the car previously failed to start and became stuck in gear, which could prevent the driver from moving the vehicle in a critical situation or emergency. Yes. The vehicle was accepted by Audi San Juan after it lost braking capability on July 19. The malfunctions were recorded on video and shared with Audi. The vehicle has been inspected by the manufacturer’s dealer (Audi San Juan). At this time, there has been no inspection by police or insurance representatives. Yes. On June 20, warning messages appeared regarding the charging system malfunction, high-voltage electrical system, and battery at 0 miles despite showing 30% charge. On July 19, additional warnings appeared regarding brake malfunction, a loose tire, and again the high-voltage system error. These were accompanied by failure of the air conditioning, loss of acceleration, and loss of braking power.